Void Payment

Go to Finance → Payables → Payments. Click the Filter button to view payments.

Only payments with reference numbers will show and can be voided. Payments can either be voided in full, or individual loads can be selected to be voided. 

Void Entire Payment

To void a payment, select the void payment checkbox and then click the Void Payments button. Multiple payments can be selected. The void payment modal will open which shows the payment details.

To void the full payment, click the Void button. A warning message will show.

Click Confirm to void the payment. A confirmation screen will show.

Click the Close button. The payment will show as void once the request is completed and the load(s) will be able to be paid again using a different reference number.

Void Individual Loads

To void a payment, select the void payment checkbox and then click the Void Payments button. Multiple payments can be selected. The void payment modal will open which shows the payment details.

Click the Void Individual Loads tab.

Click the icon to open the list of loads for a payment. One or multiple loads can be selected.

If all of the loads for a payment are selected, the payment will be voided. When individual loads are selected, a new payment reference will be created for those loads, which will be voided. The previous payment will have those loads extracted out.

Click Void and a message will display confirming the action.

Click Confirm to void the payments for the selected loads. A confirmation message will display.

Click the Close button. The payment will show as void once the request is completed and the load(s) will be able to be paid again using a different reference number.

The new payment reference will be denoted with System to indicate it was created from the individual load voiding process.