Go to Carrier Operations → Data Management → Carriers. If carrier onboarding is interrupted or not all details are available at the time of entry, Carrier Operators have the option to cancel out of the onboarding process once the carrier has been created.
To continue the onboarding process, locate the Carrier in the Carrier list by using the available filters or by navigating through the pages at the bottom of the list. The status of the carrier will be Onboarding/Prospect.
Click on the at the end of the carrier row and select Continue Onboarding from the list of options.
The application will return you to the most recently opened tab of the onboarding form. This process can be repeated until the carrier has been submitted to the Carrier Administrator for activation.
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