Deactivate Customer

To deactivate a Customer/Shipper login as a Carrier Administrator and go to Carrier Admin → Customers/Shippers.

In the Active Customers/Shippers tab find the appropriate Customer either using the Search box or navigating through the pages at the bottom of the table.

Click on the  icon at the end of the row.

The Reason field is a custom input. Any reason can be entered here and is meant for your own records. All Reason codes are added to the database.

To complete the customer/shipper deactivation, click the Deactivate button at the end of the form. Or press Cancel if you do not wish to continue with shipper deactivation.

The customer/shipper record will update immediately in the application and the shipper will be moved to the Inactive Customers/Shippers tab.