Continue Customer Onboarding

Go to Carrier Operations → Data Management → Customers/Shippers.

If customer onboarding is interrupted or not all details are available at the time of entry, carrier operators have the option to cancel out of the onboarding process once the shipper has been created.

To continue the onboarding process, locate the Customer in the Customers/Shippers list by using the filters or by navigating through the pages at the bottom of the list.

Select the  icon next to the appropriate customer. The application will return you to the most recently opened tab of the onboarding form. This process can be repeated until the customer has been submitted to the Carrier Administrator for activation.