Carrier Claims

To create and apply Carrier Claims, go to Load Management → Loads → Delivered Loads.

Click the  next to the appropriate load. In the Carrier Claims section, click on the  to add a new claim.

Enter the Claim Description, Type and Price. Upload backup documents by selecting Choose File and adding the document. Click Save to save the claim or click Close to discard without saving.

A confirmation window will open. Once a claim is added, it cannot be edited or deleted.

All claims for a carrier will be available for all loads for that carrier in the Delivered Loads tab. 

To apply a claim to a specific settlement, find the claim to apply in the list of Pending Carrier Claims. Click Apply. The full amount of the claim will be applied to the settlement for that load. The Total Applied field will update with the applied amount. To reverse this claim application, click Remove.