To deactivate a Customer/Shipper go to Administration → Customers/Shippers or to Operations → Customers/Shippers (this requires special user rights set by an Administrator).
For Administration, in the Active Customers/Shippers tab find the appropriate Customer either using the Search box or navigating through the pages at the bottom of the table. For Operations, the default view is Active customers/shippers.
Click on the icon at the end of the row.
The Reason field is a custom input. Any reason can be entered here and is meant for your own records. All Reason codes are added to the database.
To complete the customer/shipper deactivation, click the Deactivate button at the end of the form. Or press Cancel if you do not wish to continue with shipper deactivation.
The customer/shipper record will update immediately in the application and the shipper will be moved to an Inactive status.