Payments can be reversed from the Receivables home page by clicking on the icon
at the end of the load row for a paid load.
This will open the adjustment menu where you can select the Reverse Payment tab.
Select the Reverse checkbox and then enter the correct load for re-application as well as the miss-applied amount.
Click the icon to complete the reversal of the payment to the original load and confirm the payment of the correct load.
The original load will go back to the invoiced status.
The load that the payment was applied to will be set to the paid status.