Accessorial charges can be updated for a Customer/Shipper to provide custom accessorial configurations. Go to Administration → Customers/Shippers or to Operations → Customers/Shippers (this requires special user rights set by an Administrator).
For Administration, in the Active Customers/Shippers tab find the appropriate Customer either using the Search box or navigating through the pages at the bottom of the table. Click on the Customer/Shipper’s name to open the profile.
For Operations, the default view is Active Customers/Shippers. Locate the customer/shipper that needs to be edited and click on the at the end of the row.
The shipper profile will be displayed.
Navigate to the Payments tab.
Locate the Accessorial Charges section at the bottom of the page.
To add a new accessorial charge, click the Add button.
Click the checkbox to enable the accessorial, select the description and price if desired. Only one accessorial of each description is allowed. Custom accessorials can also be created by selecting the Other option.
Click Submit to create the accessorial charge.
To delete an accessorial charge, click the icon. They can be re-added by selecting the Add button and selecting the same description. To update an accessorial charge click the icon, update the information, and click the icon to save or the icon to discard changes.
Only enabled accessorials with show in the customer accessorials list, except for the Other option which will always show. If the accessorial charges are disabled or deleted, they will not show. The prices entered into the table will pre-fill into the price entry, but can be updated.