Go to Carrier Operations → Customers/Shippers
Carrier operators can delete customers that have not been submitted to the Carrier Administrator for activation.
Locate the Customer in the Customers/Shippers List by using the filters or by navigating through the pages at the bottom of the list.
Select the icon next to the appropriate shipper. A confirmation window will open.
Click Delete Shipper to remove the shipper from the application or Cancel to back out of the delete option.