Reject Load

A load can be rejected in four different workflows.

1. A load is tendered by the shipper via their portal and shipper negotiations are ongoing
2. A load is entered, sent to “Source Carriers First” and a carrier has been assigned
3. A load is entered, sent to “Source Carriers First” and no carrier has been sourced
4. A load is entered and accepted but no carrier has been sourced

For workflows 1 and 2, go to Operations → Load Management → Loads → Tendered/Accept.

Click the next to the load to expand the load card and show additional options.

For workflows 3 and 4, go to Operations → Load Management → Loads → Capacity Assignment.

Click the next to the load to expand the load card and show the reject option.

For all workflows, click Reject Load. A confirmation window will open. Select from the list of Reason to Reject. Click Reject Load to confirm the rejection. The load will move to a Reject status and will no longer appear on any user’s load lists. Click Cancel to keep the load and to return to the previous screen.