Combined Operations can reject a load in four different workflows.
- A load is tendered by the shipper via their portal and shipper negotiations are ongoing
- A load is entered, sent to “Source Carriers First” and a carrier has been assigned
- A load is entered, sent to “Source Carriers First” and no carrier has been sourced
- A load is entered and accepted but no carrier has been sourced
For workflows 1 and 2, go to the Tendered/Accept Load tab and click the next to the load. The load will expand to show available options.
For workflows 3 and 4, go to the Carrier Assignment tab and click the next to the load. The load will expand to show the reject option.
For all workflows, click Reject Load. A confirmation window will open. Select from the list of Reason to Reject. Click Reject Load to confirm the rejection. The load will move to a Reject status and will no longer appear on any user’s load lists. Click Cancel to keep the load and to return to the previous screen.